FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@kimsybear.com

WHERE DO YOU SHIP FROM?

We ship from our strategic partners located globally to ensure that we are dealing with the best manufacturer and highest quality item

WHY CAN'T I ORDER DIRECTLY FROM SOUTH AFRICA?

Our postal services usually detain items or it results in waiting over 45 days or charge excessive customs for your product. We do bring in stock monthly and are happy to ship your items to you then customs free! 

HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?

It will usually take 2 to 4 business days to process the orders (or once payment reflects), and then we dispatch your order. Shipping times vary from product-to-product; based on demand and shipping location. Likely your products will arrive between 5 & 25 days from order processing.

HOW LONG WILL IT TAKE TO RECEIVE A TRACKING NUMBER?

It will take usually between 1-2 business days.

WHERE CAN I PLACE AN ORDER FROM?

Currently we only ship to So USA, UK, EUROPE, CANADA, AUSTRALIA, NEW ZEALAND. SOUTH AFRICA is open to ship selected items (Please enquire). If you wish something shipped outside the mentioned countries please contact us.

IS SHIPPING REALLY FREE?

Yes, shipping is FREE!

WHERE IS YOU COMPANY LOCATED?

We are a South African based company with High-Quality vendor contacts in USA, Europe and China.

WHICH CURRENCY WILL I BE CHARGED IN?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using the USD at the most current exchange rate.

WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?

All inquiries can be forwarded to info@kimsybear.com or you can click on the chat now button on the our website. 

HOW CAN I PAY?

We accept all Major Credit Cards Mastercard and Visa.

IS CHECKOUT ON THIS SITE SAFE AND SECURE?

You can be rest assured that all purchases here are safe and secure.

IF I ENTER MY EMAIL ADDRESS WILL YOU SELL MY INFORMATION?

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

WILL I (THE CUSTOMER) HAVE TO PAY CUSTOMS?

For most countries listed above you will not have to pay customs, but it depends where are you located. If you are in South Africa, please contact our KimsyBear agents via Instagram or Webchat so we can order on your behalf and sort your customs.